Program Information


1 Day


RM 1,400


Online / Classroom

Course Date:

Program Overview

Procurement is not a “buy and forget” task. In most cases, significant effort has to be expended in supplier relationship management after the contract has been signed and the material begins to flow. In this course, several key elements of good supplier relationship management (SRM) will be discussed. Participants should be conversant with SRM and capable of framing a SRM program for their suppliers at the end of this course. While SRM is often considered a “soft” skill and not valued as highly as say “cost reduction”, with today’s pace of technology change SRM becomes key to staying atop the competition through leveraging supplier innovation capability.

Is this course for you?

This course is designed for all levels with atleast 3 years experience will particularly benefit from this program.

Program Content Highlights

  • Learn the concepts of SRM and how to establish metrics that are fair, quantifiable, and effective.
  • Learn how to create supplier segments for more effective supplier management.
  • Learn how to tackle risk management and how to collaborate with company’s supplier base.
  • Small team exercises of real world situations to embed learning and apply skills

IPTS Certified Code: DU027(B)

All programmes conducted by MISI are eligble for HRD Corp claims, subject to prior application to HRD Corp by the employers/companies.


Introduction to SRM and Performance Metrics
This session will define the fundamental concepts of SRM and why it is important for long term success with core suppliers. Common challenges in buyer supplier relationships will be illustrated. How to establish metrics that are fair, quantifiable, and effective will be discussed.

Supplier Segmentation and Performance Improvement
Almost no company has the resources to devote to in-depth SRM with all its suppliers. This session will focus on the creation of supplier segments and how to group suppliers. Methods for addressing performance improvement in each segment will also be discussed and illustrated with examples.

Team exercises
Teams will be asked conduct simulated negotiations between buyers and suppliers in the context of a previously signed contract that will continue in force for several years more. Teams will then debrief, compare with current practice in their companies and share learnings from the exercise
(peer-to-peer learning)

Risk Management, Collaboration, & Recognition
This session will address how risk management can be developed for a company’s supplier base. Collaboration between buyer and supplier and the development of true partnerships will be discussed. Finally, supplier recognition, often neglected or mis-managed by companies, will be illustrated using examples from real companies

Faculty & Industry Experts

Prof. Dr. David Gonsalvez
Prof. Dr. David Gonsalvez

Ex Chief Executive Officer & Rector Malaysia Institute for Supply Chain Innovation, Malaysia

Get More Information


    Supplier Relationship Management Courses for 2021

    16 Nov 2021
    SCSC: Supplier Relationship Management
    1 Day

    Malaysia Institute for Supply Chain Innovation
    No. 2A, Persiaran Tebar Layar,
    Seksyen U8, Bukit Jelutong, Shah Alam,
    40150 Selangor, Malaysia.

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